Transport Recovery

The Transport Recovery page appears if an item jams in the scanner, or another scanner problem occurs. This page warns you about the problem and prompts you to correct any problems before continuing.

If a jam occurs, or an error occurs during scanning, perform the following tasks before rescanning an item:

• Confirm that the scanner is switched on, and that the required cables are connected to it securely.
• Ensure that the item has been properly prepared for scanning by removing staples or debris that may interfere with the operation of the scanner.
• Make sure that the item you want to scan is facing the proper direction in the scanner.

Note: If the page includes an additional status message indicating whether double-feed detection is currently enabled and a Change Setting button, you can click the button to disable double-feed detection for the remainder of the deposit in cases where you are processing items that are triggering false double-feeds (for example, where your deposit contains carrier documents or thick items).

For more information about scanner errors, refer to the documentation that was provided with your scanner.