Duplicate Items

The Duplicate Items page appears when eDeposit recognizes that the scanned item is identical to another item in the database.

The captured item appears at the top of the page, along with details about the item in the Current deposit details information area.

The potential duplicate item may appear at the bottom of the page, along with details about the item in the Duplicate deposit details information area.

Note: Depending on the permissions you have been assigned, you may not be able to view potential duplicate items from other locations, deposits, or customers. If you do not have the appropriate permission(s) to view potential duplicate items from other locations, deposits, or customers, the Duplicate deposit details information and corresponding image on the page will be blank (indicating that a potential duplicate item existed, but preventing you from seeing any specific details about the item).

1. Review the available information for both items (the current deposit item, shown in the top window, and the duplicate item record from the Capture database, shown in the bottom window) to determine what corrective action to take:
   • You may decide that correcting incorrectly recognized codeline data would make the items unique. (Correct the codeline data after returning to the Edit Item pop-up.)
   • You may decide to delete the current item because it really is a duplicate. (Click the Delete button after returning to the Edit Item pop-up.)
   • You may decide to keep the current item because it really is not a duplicate and override the duplicate flag. (Click the Override Duplicate check box after returning to the Edit Item pop-up.)
2. Once you determine the proper action to take, click the Return to Edit Item button to return to the Edit Item pop-up to carry out your decision.