Edit Reject Reasons

The Edit Reject Reasons page allows you to change the reject reason codes assigned to the selected customer. The assigned Reject reason codes will be included in the drop-down menu of the Reject Item/Transaction/Deposit pop-up displayed to users associated with the current customer when they attempt to reject an item, transaction, or deposit. The Available list shows the reason codes that are available while the Assigned list shows the reason codes that that are currently assigned to the customer. The Assigned list also determines the order in which the reason codes will appear in the corresponding drop-down menus.

1. Make any desired changes to the customer's assigned reject reasons, noting the following:
   • If you want to make any changes to the reject reason code descriptions, they are defined in the ## Reasons for rejecting items and deposits section of the Global.properties file. If you want to make any changes to which reject reason codes are made available, modify the DefaultCustomerRejectReasonCodes parameter in the PassportCommercial.cfg.xml file.
   • To make a reject reason code available to the selected customer, select the reason code from the Available list, and click the Add >> button. This moves the reason code to the Assigned list and configures the application to include that reason code in the Reject Item or Reject Deposit pop-up displayed when users reject an item or deposit.
   • To remove a reject reason code from the selected customer, select the reason code from the Assigned list, and click the << Remove button. This moves the reason code to the Available list and configures the application to omit that reason code from the Reject Item or Reject Deposit pop-up displayed when users reject an item or deposit.

     Tip: You can work with multiple reason codes simultaneously by pressing and holding the CTRL key while selecting reason codes.

   • The order of codes in the Assigned list determines the order those codes will appear in the Reject Item and Reject Deposit pop-ups. The code appearing at the top of the Assigned list will be the first code displayed on the pop-ups. To change the code order, select the code, and then use the Move Up or Move Down button to alter its position.
2. When you have finished making your changes, click the Save button to save your changes and return to the Customer Preferences page.