New Tier

The New Tier page allows you to create a new tier definition within the current deposit profile. A tier defines a default set of deposit limits (single deposit and item limits as well as user deposit limits) and item processing thresholds (item exception thresholds and deposit limit thresholds) that can be applied to a particular customer.

To create a new tier:

1. Enter a unique name for the tier in the Tier name field.

   The name you enter will be used to identify the tier in the administrative pages used to assign and edit customer profiles and tiers.

2. Set the deposit limits and thresholds you want to use for this tier, using the following guidelines:
   • The limits and thresholds you set here establish the default bank-level limits for the tier. These limits can be overridden at the customer level (where you can set an increased or decreased value for a specific customer) and by your customers at the user level (where they can set a lower value than the configured customer value for a particular user).
   • To set a deposit limit or threshold, enter an appropriate value in the corresponding field.

     If you do not set a value for one of the available limits or thresholds, that limit or threshold will not be used for any customer to which this tier is assigned.

   • A tier must include at least one defined limit or threshold value.
   • If your system is not configured to collect deposit and item statistics, you will not be able to set threshold values.
   1. Set the Single Deposit and Item Limits you want applied to the current tier, using the following guidelines:
      • Deposit amount ($) – Enter the maximum dollar value you want to permit for a single deposit. This value can not exceed the Daily amount ($) value.
      • Item amount ($) – Enter the maximum dollar value you want to permit for a single item within a deposit. This value can not exceed the Deposit amount ($) value.
      • Approved item amount ($) – Enter the maximum dollar value you want to permit for a single item within a deposit before the deposit must be transmitted by another user. If an item is over this limit, the deposit creator will not be allowed to transmit the deposit. This value can not exceed the Deposit amount ($) or Item amount ($) values.
      • Item count – Enter the maximum number of items you want to permit in a single deposit.

        Note: If your system is configured to allow deposit limits by capture source, the Single Deposit and Item Limits section of the page will include an additional Capture Sources drop-down menu. The new menu contains entries for all configured capture sources identified when the feature was enabled as well as a generic entry (which will be used when the originating capture source does not match one of the configured capture sources). Selecting one of the entries from the menu allows you to set specific Deposit amount ($), Item amount ($), and Item count overrides for each configured capture source. These separate limits allow you to restrict the amounts and counts users are permitted when making deposits from selected capture sources.

   2. Set the Deposit Limits Per User you want applied to the current tier, using the following guidelines:
      • Daily amount ($) – Enter the maximum dollar value of all deposits you want to permit a user to transmit daily. This value can not exceed the Weekly amount ($) value.
      • Daily count – Enter the maximum number of deposits you want to permit a user to transmit daily. This value can not exceed the Weekly count value.
      • Weekly amount ($) – Enter the maximum dollar value of all deposits you want to permit a user to transmit weekly. This value can not exceed the Monthly amount ($) value.
      • Weekly count – Enter the maximum number of deposits you want to permit a user to transmit weekly. This value can not exceed the Monthly count value.
      • Monthly amount ($) – Enter the maximum dollar value of all deposits you want to permit a user to transmit monthly.
      • Monthly count – Enter the maximum number of deposits you want to permit a user to transmit monthly.
   3. Set the Item Exception Thresholds you want applied to the current tier, using the following guidelines:
      • CAR/LAR low confidence rate (%) – Enter the maximum percentage (as a value between 1 and 100) of processed items that require an operator to verify the entered amount to allow before generating an alert.
      • CAR/LAR zero confidence rate (%) – Enter the maximum percentage of processed items that require an operator to enter an amount to allow before generating an alert.
      • IQA failure rate (%) – Enter the maximum percentage of processed items with Image Quality Assessment (IQA) errors to allow before generating an alert.
      • MICR failure rate (%) – Enter the maximum percentage of processed items with MICR errors to allow before generating an alert.
      • Item edits (%) – Enter the maximum percentage of user actions performed on processed items (including any user overrides, confirmation or changes to the item amount, changes to field data (fields 1-10), and any item reclassifications) to allow before generating an alert.
      • Duplicate item rate (%) – Enter the maximum percentage of processed items flagged as duplicates to allow before generating an alert.
   4. Set the Deposit Thresholds you want applied to the current tier, using the following guidelines:
      • Daily amount ($) – Enter the maximum dollar value of all daily transmitted customer deposits to allow before generating an alert. This value can not exceed the Weekly amount ($) deposit threshold value.
      • Daily count – Enter the maximum number of daily transmitted customer deposits to allow before generating an alert. This value can not exceed the Weekly count deposit threshold value.
      • Weekly amount ($) – Enter the maximum dollar value of all weekly transmitted customer deposits to allow before generating an alert. This value can not exceed the Monthly amount ($) deposit threshold value.
      • Weekly count – Enter the maximum number of weekly transmitted customer deposits to allow before generating an alert. This value can not exceed the Monthly count deposit threshold value.
      • Monthly amount ($) – Enter the maximum dollar value of all monthly transmitted customer deposits to allow before generating an alert.
      • Monthly count – Enter the maximum number of monthly transmitted customer deposits to allow before generating an alert.
3. Once you have finished creating the new tier, click Save to save your changes and return to the Deposit Profile page.

Important: This tier definition is saved as part of the deposit profile within which it is defined and only saved when you save the deposit profile.