New Customer - Deposit Profile

The New Customer – Deposit Profile page (displayed if your system is configured to use deposit profiles) allows you to assign a deposit profile, tier, and risk category to a new customer and define any deposit limits and item processing thresholds you want to apply to the customer.

1. Select the profile you want to assign to this customer from the Profile drop-down menu.
2. Select the tier you want to assign to this customer from the Tier drop-down menu.
3. Select the risk category you want to assign to this customer from the Risk Category drop-down menu. The assigned risk category can be used to restrict reporting and alert message queries to customers assigned to a particular category.
4. Make any overrides to the configured limit and threshold values as appropriate for this new customer, using the following guidelines:
   • You can increase or decrease any of the configured default limits or thresholds. Unset limit and threshold values are identified by "--" values and can not be set.
   • Any overrides you make will become the new values used for this customer. These new limits can be overridden by your customers at the user level (where they can set a lower value for a particular user if they choose to do so).
   • To change a default limit or threshold, enter a new value in the corresponding Override field.
   • If your system is not configured to collect deposit and item statistics, you will not be able to set threshold values.
   1. Modify the Single Deposit and Item Limits you want applied to the current customer, using the following guidelines:
      • Deposit amount ($) – Enter the maximum dollar value you want to permit for a single deposit. This value can not exceed the Daily amount ($) value.
      • Item amount ($) – Enter the maximum dollar value you want to permit for a single item within a deposit. This value can not exceed the Deposit amount ($) value.
      • Approved item amount ($) – Enter the maximum dollar value you want to permit for a single item within a deposit before the deposit must be transmitted by another user. If an item is over this limit, the deposit creator will not be allowed to transmit the deposit. This value can not exceed the Deposit amount ($) or Item amount ($) values.
      • Item count – Enter the maximum number of items you want to permit in a single deposit.
   2. Modify the Deposit Limits Per User you want applied to the current customer, using the following guidelines:
      • Daily amount ($) – Enter the maximum dollar value of all deposits you want to permit a user to transmit daily. This value can not exceed the Weekly amount ($) value.
      • Daily count – Enter the maximum number of deposits you want to permit a user to transmit daily. This value can not exceed the Weekly count value.
      • Weekly amount ($) – Enter the maximum dollar value of all deposits you want to permit a user to transmit weekly. This value can not exceed the Monthly amount ($) value.
      • Weekly count – Enter the maximum number of deposits you want to permit a user to transmit weekly. This value can not exceed the Monthly count value.
      • Monthly amount ($) – Enter the maximum dollar value of all deposits you want to permit a user to transmit monthly.
      • Monthly count – Enter the maximum number of deposits you want to permit a user to transmit monthly.
   3. Modify the Item Exception Thresholds you want applied to the current customer, using the following guidelines:
      • CAR/LAR low confidence rate (%) – Enter the maximum percentage (as a value between 1 and 100) of processed items that require an operator to verify the entered amount to allow before generating an alert.
      • CAR/LAR zero confidence rate (%) – Enter the maximum percentage of processed items that require an operator to enter an amount to allow before generating an alert.
      • IQA failure rate (%) – Enter the maximum percentage of processed items with Image Quality Assessment (IQA) errors to allow before generating an alert.
      • MICR failure rate (%) – Enter the maximum percentage of processed items with MICR errors to allow before generating an alert.
      • Item edits (%) – Enter the maximum percentage of user actions performed on processed items (including any user overrides, confirmation or changes to the item amount, changes to other field data, and any item reclassifications) to allow before generating an alert.
      • Duplicate item rate (%) – Enter the maximum percentage of processed items flagged as duplicates to allow before generating an alert.
   4. Modify the Deposit Thresholds you want applied to the current customer, using the following guidelines:
      • Daily amount ($) – Enter the maximum dollar value of all daily transmitted customer deposits to allow before generating an alert. This value can not exceed the Weekly amount ($) deposit threshold value.
      • Daily count – Enter the maximum number of daily transmitted customer deposits to allow before generating an alert. This value can not exceed the Weekly count deposit threshold value.
      • Weekly amount ($) – Enter the maximum dollar value of all weekly transmitted customer deposits to allow before generating an alert. This value can not exceed the Monthly amount ($) deposit threshold value.
      • Weekly count – Enter the maximum number of weekly transmitted customer deposits to allow before generating an alert. This value can not exceed the Monthly count deposit threshold value.
      • Monthly amount ($) – Enter the maximum dollar value of all monthly transmitted customer deposits to allow before generating an alert.
      • Monthly count – Enter the maximum number of monthly transmitted customer deposits to allow before generating an alert.
5. When you have finished assigning a deposit profile and making any overrides, click the Next button to proceed to the next customer creation step.